At Victory Intelligence Security, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be returned in their original packaging and in the same condition as when you received them.
Non-Returnable Items
- Items that have been used, damaged, or altered may not be eligible for a refund.
- Certain products, including digital downloads or customized/security equipment, may not be returnable.
Return Process
- Contact us at contact@victoryintelligencesecurity.shop to initiate your return.
- We will provide instructions and a return shipping address.
- Ship the item back safely and retain the tracking number.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable.
Exchanges
- We currently only offer refunds. Exchanges may be considered on a case-by-case basis.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately for a replacement or refund.
Contact Us
- Email: contact@victoryintelligencesecurity.shop
- Phone: (818) 535-7174
We value your business and will do our best to ensure a smooth and hassle-free return process.